When we arrived they tried to tell us that it was the agencys fault and we should deal with it. Yes, free parking is available to guests. Thank you for your appreciation, excellent rating and high recommendation. Yes, guests often enjoy the ocean view available here. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. From the moment of our arrival to the moment we left the service at the hotel was impeccable. beach is very nice. Thank you for your enthusiasm towards our resort and service. Variety of restaurants and quality and selection of food exceeds expactions. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. I work in tourism and I would have at least offered a compensation for that day and I wouldn't have sent someone ahead who couldn't do anything about the process anyways beside apologising. We do hope that aside these unusual shortcomings, you have had an enjoyable stay and that we would have the opportunity to welcome you back very soon for a unique experience. Overall service quality is outstanding. So, so grateful. From the moment of our arrival to the moment we left the service at the hotel was impeccable. A simple order of 2 iced Americanos and one green tea took 20 minutes and in the end we had 5 versions of Coffee (milk, sweet, iced tea) on the table and at last what we ordered after explaining the order to a restaurant manager. However, your appreciation on the Golf and our restaurants have been well acknowledged and shared. The first 2 coffee tabs are for free, then you have to pay (where else on the globe in a five star?). Sincerely, Jean-Marc Ma-Poon, Adults Only and Adult Friendly Resorts Mauritius, Hotels near Aquacity Belle Mare Watersports. Sincerely, Christian Jaquier, Great place to spend a beachy holiday and playing golf at ANAHITA GOLF COURSE, Beautiful beach, it was great to have an ocean front room, specially the staff have been amazing - they are well trained and customer orientated - the chief of the restaurant and his team where looking great after all guests and their special requests - Mr. Tony and his team did a great job and also the driver Mr. Baba was taking care for the shuttle to the golf course in a special way - we have never had such an experience before. It was a great experience with Hotel Long Beach. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. We had taken with great care your feedback and extend our apologies for the inconvenience encountered. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. It is not only about the taste, but the style it is served, the truly kind waiters the programs in the evenings were what you would pay hundred to attend what incredible voices these people have my kids and us really, really enjoy it being there. Rooms are, Dear Guest, Thank you for taking the time to share your feedback. Is parking available at Long Beach Mauritius? The personal service we received was outstanding; any small niggles we had were promptly and efficiently sorted out. Mr. Adesh and there was another gentleman (i guess he was one of the cook ), the took care that we are feeling at ease. I certainly look forward to the pleasure of welcoming you again on a next visit to our resort. Sincerely yours, Christian Jaquier, First of all- the staff is very friendly and some are excellent. Our Management connected with you all along your journey and hope we covered the above-mentioned comments as much as we could. This is not how you treat guests. Does Long Beach Mauritius have airport transportation? See more questions & answers about this hotel from the Tripadvisor community. However, your appreciation on the Golf and our restaurants have been well acknowledged and shared. Warmest regards, Christian Jaquier, We have just returned from a planned 10 night stay (extended to 12) at Long Beach. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. What an absolutely beautiful resort with simply wonderful staff! Thank you for your enthusiasm towards our resort and service. But the final random act of kindness was as we were leaving, our transfer to the airport didnt turn up so the hotel swiftly arranged one of their cars. I certainly look forward to the pleasure of welcoming you again on a next visit to Longbeach Mauritius. high service quality and best food; rooms worn out and renovation required. Maybe at least this here reaches the management. Cap Ouest Mauritius - Tripadvisor Reviews. Long Beach just oozes cool it combines carefree, elegant living with a blend of contemporary architecture and tropical landscape. Solana Beach. He was a great kind person. They have a great formula to cater for, Dear Francois, Many thanks for sharing your fantastic review concerning your recent stay at Longbeach Mauritius through Trip Advisor. Sincerely, Jean-Marc Ma-Poon, The Mauritians are one of the friendliest people I have ever met and at the Long Beach Mauritius they seem to strive to make you feel special and to make your stay with them an unforgettable one. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. So, so grateful. The team led by Christian could not do enough for us. This was our most awfully and best Holidays we ever had. This is not how you treat guests. See more questions & answers about this hotel from the Tripadvisor community. Also when you come too late (half an hour before the official end) you really have to insist to get the fruits they serve earlier. Really, do not miss your chance visiting this place. The entire team and I look very much forward to welcoming you back to our resort. Overall service quality is outstanding. Long Beach Mauritius, Belle Mare: See 5,780 traveller reviews, 7,650 candid photos, and great deals for Long Beach Mauritius, ranked #6 of 11 hotels in Belle Mare and rated 4.5 of 5 at Tripadvisor. All the best wishes for them. Finding excuses instead of solutions and in the end trying to make the guest dealing with it- that is simply not what you would call guest service. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. May be you can release some pressure from them :), Dear Evelina G, Thank you for choosing the Long Beach Mauritius for your family trip and for sparing some time to share your experience about your recent stay at our property. Also when you come too late (half an hour before the official end) you really have to insist to get the fruits they serve earlier. Going to breakfast half an hour before they close is too late for some dishes? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Real opinions. more. Warmest regards, Christian Jaquier. Opened in 2011, it is an elegant and affable holiday resort featuring a unique blend of island chic architecture and tropical landscape. Once, the lady teaching water gymnastics saw me having my child in my arms and bringing a drink and went out of the pool to help me! You will love it as we did! Also, thank you for mentioning those who have had the privilege of looking after you during your stay. Some simply dont listen. He made sure that we enjoy the hotel at the maximum and we certainly did. (The light doesnt work in some of the lamps in the new room, there is only one bathrobe for 2 guests). I could be misspelling her name, but I recall Channone ? Dear Guest, I would like to thank you for staying at our resort and also for taking the time to write a review of your experience. Conveniently located restaurants include Table d'hte Chez Mamie Sophie, Hasu, and Sunshine Fusion. #1 Best Value of 47 Beach Resorts in Mauritius "Excellent facilities, good food, lots of variety, very good gym and exercise classes, amazing beach with water sports, padi diving center, one out of four pools is heated, amazing live bands and singers every nigh." May Allah bless him. We particularly loved the spacious, well maintained grounds, the international quality restaurants and the beach location. Mr. Adesh and there was another gentleman (i guess he was one of the cook ), the took care that we are feeling at ease. I was having a few massages and facial rituals, all very relaxing and refreshing. Does Long Beach Mauritius offer any business services? Our kids had the most amazing time and made lots of new friends. We look forward welcoming you back very soon. Please see our partners for more details. It is our pleasure to hear that your kids had an amazing time with our Kids club team, who are giving their best, genuinely to deliver a unique experience. We look forward to welcoming you back to your home away from home in the not so distant future. Tripadvisor performs checks on reviews. with and not the guest to deal with it. Dear Guests, Many thanks for sharing your fantastic review concerning your most recent holidays through Trip Advisor. I don't want excuses and apologies from several people- just someone who is taking care of an issue in an efficient and guest centered way and taking complaints and concerns seriously. Sincerely, Jean-Marc Ma-Poon. Bedspread and decorative pillows were saved. I am so glad to note that you did appreciate the overall services and facilities offered to you and the recognition of all our exceptional team members. I am glad that you have had an enjoyable stay, and that the resort facilities and services offered were to your convenience. Dear Gsilbe870421, Thank you for sharing your experience encountered at our resort. It was a superior sea view room. Read more A manager for example. It was all just a great confusion and I just don't expect something like that to happen from -again- a five star house. Thank you for your appreciation, excellent rating and high recommendation. Sincerely, Christian Jaquier, Great place to spend a beachy holiday and playing golf at ANAHITA GOLF COURSE, Beautiful beach, it was great to have an ocean front room, specially the staff have been amazing - they are well trained and customer orientated - the chief of the restaurant and his team where looking great after all guests and their special requests - Mr. Tony and his team did a great job and also the driver Mr. Baba was taking care for the shuttle to the golf course in a special way - we have never had such an experience before. Diving and snorkelling are 'must-do' activities, as are kayaking, paddle boating, water skiing, windsurfing and glass-bottom boat tours. A Sun Resorts property, Long Beach Golf & Spa Resort is located on the east coast, along one of the island's longest and widest natural beaches. Your feedback is a great source of motivation for us as we try to achieve even higher standards of service and care. Diving and snorkelling are 'must-do' activities, as are kayaking, paddle boating, water skiing, windsurfing and glass-bottom boat tours. Its 255 rooms are harmoniously arranged in three semi-circles with wonderful views over the crystal-clear waters of the lagoon, the coral reef and the Indian Ocean beyond. When we arrived they tried to tell us that it was the agencys fault and we should deal with it. Thank you for your excellent feedback, which I will be delighted to share with my team. Definitely recommend this resort. I would definitely return to this hotel. The Residence Mauritius View Hotel 3,549 reviews 1.9 miles from Long Beach Mauritius Free Wifi Free parking Special offer Visit hotel website All Inclusive 2022 Ambre Mauritius View Hotel 8,622 reviews 2.0 miles from Long Beach Mauritius Free parking Beach All Inclusive 2022 LUX Belle Mare View Hotel 8,505 reviews Do not miss also to treat yourself well at the Spa. We have been blown away by our recent visit to Long Beach Resort. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. From the moment of our arrival to the moment we left the service at the hotel was impeccable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Which room amenities are available at Long Beach Mauritius? Sincerely, Jean-Marc Ma-Poon, We stayed for 7 nights at the end of March. We look forward welcoming you back very soon. We look forward to welcoming you back to your home away from home in the not so distant future. So, so grateful. You have to go there and do your vacation in this Hotel. It is our pleasure to hear that your kids had an amazing time with our Kids club team, who are giving their best, genuinely to deliver a unique experience. Sincerely, Where do I start? Maybe at least this here reaches the management. We look forward welcoming you back very soon. The personnel welcomed us so well, specially Mr. Adesh who was i guess the one in charged.