No refund, no answered or returned email for days. If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Yes, add me. Only to be given the run around. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement 4.1 Double Posting and Removal of Tickets. They take your money with no intention of even giving you anything for your purchase. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. 3.1 Accurate Descriptions. You also warrant that you own the tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. 5.2 Violations, Termination and Suspension. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Please add me to this list as I am almost 100% sure I got scammed. All Rights Reserved. This advice applies to England. I entered the incorrect email when registering, how do I change it? 'It's clear as night and day the 2020 event is cancelled.'. Wait for a StubHub representative to reach you. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. 6.1 No Warranty. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. You will be entitled to a full refund or a 120% voucher. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Even after I provide my bank statement to them and their . Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. The good date is 9/11/21, but the relisted my tickets for 9/21/21. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. We think businesses - especially those with substantial resources - should still provide refunds for events . 5.4 Making Adjustments. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. I have no ideal why a law suit has not come up sooner. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). You will be entitled to a full refund or a 120% voucher. Gill Little booked tickets through Viagogo for Jeff Lynne's ELO at the Birmingham Arena in October. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 2.13 Ticket Information. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? and that I would only receive a refund if the concert was cancelled etc. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Viagogo promises "a full refund" if any problem arises, while Get Me In! In 2020, New Zealanders were warned about buying tickets to . Are you still waiting on a ticket refund for an event canceled due to the pandemic? 2.9 a) Exception to Sellers Obligation to Confirm. Rufus Du Sol Tickets. Plaintiff fails this rigorous analysis.. Ha*Ash Concert Tickets. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. If you fancy a viagogo event roulette then use this company. I had put the required amount of 180.00 per a ticket. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Trying to call the customer service is ridiculous with 3 hour wait times. Refunds, therefore, aren't applicable. Moreover, this appears to have been Viagogos policy for an extended period. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. But Which? Including any such items constitutes a material breach of these terms and conditions. 2.10 Collecting Payment. that reports on class action lawsuits, class action settlements, says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Which? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. If the event organiser is offering vouchers or tickets . If tickets are not consecutive, then the Seller must create a separate listing. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Unfortunately it might take a lot of back and forth communication. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 5.Select 'Item dispute', click Continue and follow the on . 1.1 Introduction. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. We will contact you. FanFair Alliance - Ever get the feeling you've been cheated? Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This does not prevent us from varying these terms without reference to them. Backstreet Boys Tour 2023. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. The Weeknd Tour 2023. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Generally; If an event is cancelled - you do not have to do anything. What are the viagogo Terms and Conditions? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Terms and Conditions. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . When listing seated tickets, all tickets in the same listing must be consecutive seats. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Arctic Monkeys Tickets. We look forward to hearing from you. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 4 replies 17.4K views. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You also agree not to separately contact the Buyer at any time for any reason. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. 2.11 Ticket Fulfillment. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Knotfest Japan Tickets. Answer (1 of 3): Viagogo runs prudent customer care operations. However, the Viagogo refund cancellation class action lawsuit argues that this is in direct conflict with the companys stated policy. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Chris Brown Tickets. This is so frustrating its been 2 years !!! If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. We may investigate complaints and violations of our policies. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. I have sent multiple proof to them that the event is indeed canceled. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Ticket holders for rescheduled events are also seeking refunds, with many customers unable to attend the new postponed dates. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We would like to show you a description here but the site won't allow us. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. You may only use the Services if You can legally enter into and form binding contracts. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Add in you are not the original purchaser of the tickets. Ticket-holders to postponed events will be able . Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 4. Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 2.14 Substituted Seat Locations. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation.