On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Using webmail? There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Go back to: Email help. 15h33. I can send & receive the bt emails using the Samsung mail app. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? on 14-07-2019 In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. I can receive emails. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 14-07-2019 One of the mails having been sent as long ago as April 4th. Various errors messages. Sorry but how do I PM you, and what details do you need? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. on 11h05. Delays in Emails being delivered can arise from a multitude of reasons. No disrespect intended as your advice is probably based on years of experience of BTs service! Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. 10-07-2019 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and This amount is subject to change until you make payment. Thanks for the examples that have been provided so far. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. This amount includes applicable customs duties, taxes, brokerage and other fees. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. This isn't just a small delay. Are there really just two of us having this problem? Copyright 1995-2023 eBay Inc. All Rights Reserved. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. I cannot send even the simplest of messages this morning. @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Below is an article to help guide you through the process. Oops. If not, how do we get a moderator involved? Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. This is NOT 'A solution'. 16h05. I've got a "failed delivery message". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. 23-04-2021 6h21. 25-08-2021 Also, the web interface seems to be working just fine. Accounts that are inactive for six months . All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Any suggestions please, User profile for user: 14h56, on Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Has anyone experienced this problem. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. We shall never know, but fingers are firmly crossed that the service will return to normal. Townman, Gandalf, anneoconnor. Doing so can save hundreds of pounds. Examination of the message heads of the delayed emails might be informative. 26-08-2021 If I changed my email address I would be bound to lose something important. Has anyone experienced this problem. BT need to deal with this at a high level, NOT an individual user's account. The other two people that are having the same problem are using Samsungs, but haven't said which model. 13-07-2019 At my age, I just don't have the energy to set up a new email address and tell everyone.'. BT are blocking the complete domain which the sender is sending from. mingoslkd, call Some links in this article may be affiliate links. Anyone else experiencing the same issues? 09-07-2019 on [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 23-04-2021 The article below can help if you do not have any other user account to test with. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 2 users liked/thanked this post: Having the same problem myself today - unable to send emails from my @btinternet.com account. 14h00, on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Surely other services would similarly suffer. About 4 days letter I get a reply saying the message could not be delivered. The problem usually resolves its self in a day or two. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. It is they that should investigate why other email providers don't have this problem. I have the exact same problem. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. - We do not send parcels to PO BOX addresses. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. omissions and conduct of any third parties in connection with or related to your use of the site. Just goes straight to outbox, then tries to send . Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. But again got error messages which I now cant remember. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I expect that they are simply burying their heads in the sand and do not look at all. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. I feel there is something going between Google and Apple. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Something went wrong. Accounts that are inactive for six months are deleted automatically. All postings and use of the content on this site are subject to the. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. If I go into iCloud web page, then I can send and receive as normal. Unfortunately, it did not work. 6h00. @stevebrass Thanks, but same result as before. - edited 16:52 EST 04 Mar 2023 By coincidence(? on Today all of our emails addresses would receive, but not send. What can be done to fix this problem please? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 23-04-2021 Gmail and Outlook are two of the most popular. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I know that I haven't received most of the emails sent from btinternet.com addresses at all. on only. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. I changed "Authentication" to "Password" and clicked on "Save". Page 1 of 2 1 2 Last Go back to . By posting your comment you agree to the house rules, The comments below have not been moderated, By Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Hopefully, we can get this resolved quickly. I've got a "failed delivery message". Sadly not the same as my experience. Ive also tried not using advanced settings at all with exactly the same results as described above. BT internet email problem Hi. Can send emails fine from any other account. 16:52 EST 04 Mar 2023. RobbieMac. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Don't forget online banking, streaming services and social media accounts. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Send yourself a test email. A forum where Apple customers help each other with their products. I have exactly the same problem and would love to get a solution. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is exactly the same as my issue - with the 993 / 465 too. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Townman, Gandalf. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. This site contains user submitted content, comments and opinions and is for informational purposes I've got a "failed delivery message". 14-07-2019 BT Email - best practices for postmasters and senders of email | BT Help, on Your post does not go to BT. I can take the same message and copy it into gmail and send from there and it gets through with no problem. My email is not sending from my iMac (iCloud). All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. . This is a BT residential customer to customer forum. 23-04-2021 I am using the Outlook app on a Samsung phone. on Why? I can send test messages to my iCloud e-mail but not other addresses. 11-07-2019 5) Set up an auto-responder message on your old email address. ), on The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Hi Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Many have had the same address since they first went online many years ago. This amount is subject to change until you make payment. 23-04-2021 I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. By So it seems to be something between Android and BT Mail. Comic should be in the grade given in the listing title. However, give yourself enough time to smoothly switch over and you may find it is worth your while. 26-08-2021 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. None of the posts I have seen are the same as my problem however. We receive the following message when we try to send from our Mac. How can we as customers get BTs attention and ensure that there is a fix? Any ideas? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Looks like no ones replied in a while. Here are some answers to help you. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. That is because he has a Virgin Media email address, which would be deleted if he switched away. It takes a while to get a reply from the Postmaster but they will respond. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. Does anybody have any idea how I can resolve this, other than changing ISP. on The problem is also affected by the addressee. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. We'll need to look into this and we'll get back to you next week. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. 23-04-2021 20h13. It might be worth changing your SMTP port to see if that helps. Policies vary between broadband providers. A workaround would be to use another SMTP - for example gmail if you have a google account. I have it in a notepad file as well if that makes it more readable. Have you had the chance to try the steps in the article below? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. What does this mean? 09-07-2019 https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. by There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. So, I did checked around it seems that smtp is not working. 21h18, I have got my email working again. for DISH Protect Silver unless you call to cancel. After 6 mos., if selected you will be billed $10.99/mo. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Thank you anyway. 3) Import all of your contacts from your old account to your new one. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Today all of our emails addresses would receive, but not send. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. We repeated the test and the same thing happened. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. 23-04-2021 Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. It seems that my account SMTP setup was changed (without my input). In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. The account I am using is Gmail (the google mail). I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. I also feel slightly better I am not alone. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. - last edited on I installed the outlook App on my iPad and it works perfectly I'm afraid. That sounds like something has been stuck in a queue somewhere. on There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Yesterday, I managed to contact BT via webchat. Many customers find the BT community forum is a great way of getting help. 26-08-2021 3 users liked/thanked this post: I have a group of 14 people set up under Outlook 365. A warm welcome to the forums. We have received reports that emails to btinternet.comemail addresses are being blocked. It's good (???) And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. I have cleared cache and data. You should however check that your email clients are using the correct settings as per this link. I have entered the SMTP and IMAP details correctly but it still won't send. They must realise that they have a dreadful name. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. If not, how do we get a moderator involved? Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Switching email address if you have never done so before can feel like a daunting task. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. 19-12-2022 This is going to need looking at by their email support team. We do not allow any commercial relationship to affect our editorial independence. Incoming mail works, but unable to send anything. MisterW, bobpullen. Just one other thing that might be relevant. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. That helps us fund This Is Money, and keep it free to use. Our Gmail accounts work on all our devices. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 23-04-2021 on I exited and restarted Mail and was then able to send emails again. After 3 years, then-current everyday prices for all services apply. Virgin Media says email accounts are only available to current customers. Its probably not directly relevant to your problem, but who knows with Apple!! 15h31. It's reassuring not to be alone. Then power on the phone and iPad and tell me if it still has the problem. Thanks for the super fast analysis and reply. . Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). - last edited on BT Email - best practices for postmasters and senders of email. It is very annoying, I hope you guys reach me out soon. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. What does this mean? I can't afford the risk.'. 18h40. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. . If you're having problems, try logging in to webmail. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. You can send and receive messages, but not actively manage the account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. The accounts work on BT Webmail, both to receive and send. PaddyB. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. 19h39. 14h17, on Refunds. Will post any update that I get. One further piece of information. They forecast a response within 72 hours. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 10h38 They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. BT L1 agent wasn't able to resolve and it has been passed to their email support team. Have you had the chance to check if the issue persists on a different user account? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. 20h31, on I cannot send even the simplest of messages this morning. 8h29. I have tried sending individual messages and simple test messages but nothing works. Sky allows former customers to keep their email account free of charge and indefinitely. Any ideas? 26-08-2021 on Log out of your email account then, Using an email program? Go through and update your details for each one with your new email address. to know I'm not alone. 19-12-2022 1) Set up an email address with a free service. any proposed solutions on the community forums. on Thank you, JW. 10-07-2019 26-08-2021 Rest assured that we'll do our best to assist you or get you pointed in the right direction. We appreciate you reaching out to us about Mail. 13h37, on Email headers can be found by looking at the email item's properties. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. I then asked them to login to BT webmail and send me another email and that one came through straight away. Surface mail is also available; please e-mail us for . Why cant my email address have BT.com in the display name? For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop.