The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. The money owed will be recovered whenever the property is sold in the future. Crawley Borough Council. Dont include personal or financial information like your National Insurance number or credit card details. For further information and guidance see Bogus callers and phone fraudsters. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. These cookies will be stored in your browser only with your consent. However, despite our best intentions and hard work, things can sometimes go wrong. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Browsealoud Accessibility News. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. One of Londons most prominent brutalist residential blocks, Trellick Tower, is set for a major 7.2m restoration programme with the appointment of leading social housing maintenance provider, Wates Living Space, to deliver extensive external works. Housing Disrepair 701 were here. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman But opting out of some of these cookies may have an effect on your browsing experience. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. 26 January 2021. Your own home. London Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Fire safety information for your council house or flat. Outside of office hours the number above is for. These services include waste management,. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Content and site Copyright Crawley Borough Council 2020. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Leading social housing repairs and maintenance provider, Wates Living Space, is set to commence repairs and maintenance for 7,000 homes on behalf Hammersmith & Fulham Council. List First. The team were very helpful and understanding of my dangerous situation. Outside of office hours the number above is for emergency repairs only. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. This is a True/False flag set by the cookie. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. Internal deterioration such as damage to carpet, walls etc. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury solicitors would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Next . Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . Exchange Tower 2 6 May 2021. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. see all the appointment dates and time slots available, and choose one that suits you. This site is powered by Granicus. Community activists confirm that similar issues of leaks, damp, mould and disrepair have affected residents in the two other blocks on Regina Road. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Fire safety All properties should have fire alarms fitted and serviced regularly. Find out how we minimise the impact of doing works in your home. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). As per your tenancy agreement, you must allow us into the property to service appliances. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. These cookies track visitors across websites and collect information to provide customized ads. You may have to leave your home if major works are needed on the building. Home. You can report all repairs, including gas and water, using our online form or on 01293 438111. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Contact your council if youre not sure. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. 2. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Apply for HMO licence. Council tenants. Report a repair online for your home. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Your council must find you somewhere to live while work is carried out and pay for the cost of this. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. The kind of improvements you can make to your council property depends on the type of tenancy you have. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. This contact information is for council tenants only. If you are a council tenant, we can take care of some of the repairs to your home. If your rented council home or housing association property has not been repaired, you may be eligible to make a housing disrepair claim for the necessary repairs and compensation. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. The Housing Repairs service is critical to our tenants and leaseholders. . Crawley Homes has implemented a new housing IT system. This cookie is used to store the language preference of the user. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Discretionary Loans Information (PDF, 86.6 KB). Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. You may also be able to make a care claim if you needed additional help because of the illness caused by the housing disrepair. David Morgan, Managing Director of Wates Property Services, said: We faced huge challenges starting work in Crawley, with mobilisation taking place in the middle of the global pandemic. Our team works to improve housing conditions for tenants renting privately in the borough. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Housing support and other services in the home for elderly or disabled people. Email *. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Housing. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. *Working hours: * 37 per week. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Analytical cookies are used to understand how visitors interact with the website. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Content and site Copyright Crawley Borough Council 2020. But opting out of some of these cookies may have an effect on your browsing experience. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. Home; Features; Services; About; Contact; Login; Get Free Demo It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Wates Living Space has revealed the extent of its positive contributions to Birmingham as the business extends its contract to deliver housing repairs and maintenance across the city on behalf of Birmingham City Council. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. Report an empty property. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Dont worry we wont send you spam or share your email address with anyone. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. 1986 Crawley Borough Council election. February 27, 2023 alexandra bonefas scott No Comments . Necessary cookies are absolutely essential for the website to function properly. All rights reserved. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Crawley Homes has implemented a new housing IT system. In December 2022 the paid and 65 were out of borough. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Previous. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. It affects one person or a group of people and requires a response. Council housing repairs Report a repair You can request a repair online. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Our approach. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. If the landlord is reluctant or refuses to carry out reported repairs, enforcement action may be taken. They don't deal with repairs or anti-social behaviour issues. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Office 3750 David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. The Ombudsman service is free and they will investigate complaints in a fair and independent way. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn . Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. Wates Living Space commits to supporting the environment by inviting sustainable technology suppliers to pitch for involvement in a green supply chain. Find out what repairs we can change you for and what is included in your rent. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. crawley borough council housing. The relevant Head of Service will undertake the review and respond within 20 working days. Written by on 27 febrero, 2023. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Call-off contract under t. We value all kinds of feedback. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . If necessary, they will arrange to remove or seal it (through our repairs team). Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. visit our Code of Conduct page which will guide you through the process. Failure to do so could give you grounds to make council house disrepair claims against them. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. These may subsequently be treated as a complaint if we dont deal with the original request. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. The pattern element in the name contains the unique identity number of the account or website it relates to. Content and site Copyright Crawley Borough Council 2020. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. A request for a service (e.g. Was this review helpful? As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. It is usually found in your kitchen below the sink but not always. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. E6 2JA. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering .