Business transformation begins with innovative customer experience strategy and insights. Find and engage customers across all channels. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. 0000035148 00000 n Omnichannel technology that delivers personal CX at scale. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000009922 00000 n 0000041483 00000 n We combine leading technology partnerships and the CX expertise to enable your success. journeys, 5 digital transformation This site uses cookies and by using the site, you are consenting to this. 0000017388 00000 n 0000001601 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. Continuously promote a performance-driven culture and always work towards reaching for amazing. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. When it comes to your customers, only the best technology will do. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Our teams of knowledge workers . TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. AI and automation trends, High-tech goes all-in 835 0 obj <> endobj xref 835 69 0000000016 00000 n TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Our TTEC work from home team has 41 preferred residency states. Learn what we've learned from a resource There is nothing worse than a dumb bot. Privacy Policy. Upselling products and services to existing customer base . Financial highlights for the two segments are provided below. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. 0000012659 00000 n Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. When it comes to your customers, only the best technology will do. Our industry specific CX solutions can help. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. I have undertaken formal Genesys training on both products. 0000004803 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Get the agile tools to transform your total experienceone stage at a time. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. About Us. Clarabridge Engage is now Qualtrics Connect. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Humanify(R) DEI+ Bot . Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Contact . When it comes to your customers, only the best technology will do. 0000074192 00000 n 0000194413 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. Design your CX to eliminate pain points and reduce churn. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. 0000008629 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. 0000017350 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Locations. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Reduce cost and improve CX with recommendations from your front-line employees. "I am . TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. "I am excited to welcome Chuck back to the TTEC family. 0000031554 00000 n HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? About Us. 0000028129 00000 n The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. It also provides tolling and transportation. The people, processes, and platforms to optimize your contact center. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . TTEC Engage is a 60,000+ employee service company . services that improve customer satisfaction Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Guaranteed. 0000017236 00000 n 0000007344 00000 n This site uses cookies and by using the site, you are consenting to this. 0000006260 00000 n Design your CX to eliminate pain points and reduce churn. Empower your employees with the right training and tools to deliver amazing customer experiences. optimize CX. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000003537 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. 0000156137 00000 n Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. Operating Income was $48.7 Million or 7.4 Percent of Revenue. library that's as agile as we are. Digital CX Transformation leader to ignite next stage of growth. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000032457 00000 n Find and engage customers across all channels to accelerate growth. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. The company's 62,700 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Then manage and measure it all through a single platform to grow customer lifetime value. In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Your industry has its own set of challenges. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. base with new products and services 4. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. We're here to help. Consumers expect great interactions whenever they connect with a company. When typing in this field, a list of search results will appear and be automatically updated as you type. To learn more visit us athttps://www.ttec.com. 0000009592 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ What You Bring to the Role. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. We combine leading technology partnerships and the CX expertise to enable your success. When typing in this field, a list of search results will appear and be automatically updated as you type. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. The Company provides . This site uses cookies and by using the site, you are consenting to this. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. Engage. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Custom built to solve your specific challenges. Get the agile tools to transform your total experienceone stage at a time. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. "I am thrilled to welcome Shelly to the TTEC family. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. 0000000016 00000 n We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. One that tells you what is happening in the present. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. 6 Reasons to consider nearshoring now GET THE GUIDE. Learn what we've learned from a resource . Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000008134 00000 n 0000031578 00000 n Subscribe to our free digital CX publication, the Customer Strategist. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. About Us. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. Operating Income was $168.5 Million or 6.9 Percent of Revenue. The people, processes, and platforms to optimize your contact center. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Not only will . 0000008880 00000 n Tuchman continues, "I'm more excited than ever about our business. You don't need to rip and replace to get your CX technology stack humming. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . We combine leading technology partnerships Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . 0000116155 00000 n Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. What You'll Be Doing . 0000124324 00000 n Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. Privacy Policy. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. Improve your business performance in any economic environment with our rightshoring and automation approach. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? PR Newswire (US) Full Year 2022. Learn why we use cookies and how to manage your settings. To learn more visit us at https://www.ttec.com. And disconnected customer experiences create unhappy customers. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Bringing smiles is what we do at TTEC for you and the customer. 0000121691 00000 n 0000194601 00000 n 0000163153 00000 n DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion.