Communicates outside of dealer hours!! They said that everything was already discussed and I should just sign what was discussed. Little did I know, for him, it was a phone call away! https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138, Merlex Auto Group Mike - saleperson Gave me the advertised price of a vehicle then raised it $12,000 Arlington VA, MERLEX AUTO GROUP SOLD A CAR WITHOUT DISCLOSING ISSUES Arlington Virginia, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Merlex Auto Group. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent. Was clean and in great condition. I bought c300 Benz and I love it. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. I was contacted, via e-mail once, and once only!!!! Those sold cars are still being advertised. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. We've either got it - or we can get it. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Gave me numbers on the phone. |. Choose a car and the dealer will bring it to you for a no-obligation test drive. After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. This guy is one of the absolute worst i have seen and I used to train new hires for sales. Initially I showed him a car that Id settle for but wasnt in love with. Two Classes of consumers are eligible to make claims in the Merlex stucco settlement. Than hung up on me. Please teach how to cancel this Certificate of Title. Dont sign the sold as is be careful! In the original write up they said that the car ran perfectly. The manager of Ally financial told that now I owe money to Ally bank because they have already sent money to the dealership MerlexAutoGroup. He then told me to locate and contact the original dealer myself, to get the information, then he told me to get him the vin so he could look it up. 23 Unique Auto Import jobs including salaries, ratings, and reviews, posted by Unique Auto Import employees. Off course Nothing! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. The cherry on top is the wash and detail they provide as you are preparing your paper work. Etta cost are not listed in ads or on their website. International Association of Better Business Bureaus. Blessing in disguise we contacted the VA DMV INSPECTOR in RICHMOND as well as others! BBB Business Profiles are subject to change at any time. Vehicle listed- Price excludes Taxes, Tags, Processing and other fees. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Two weeks after Merlex asked us to PAY $4500 down and sign on the dotted linw. DO NOT PURCHASE A CAR FROM HERE! They assured me that they would rectify any issues and disappear when time to do so! Merlex Auto Group is open Mon, Tue, Wed, Thu, Fri, Sat. Sales: (703) 685-9312. I am beyond grateful for this business for making this possibility of driving off the lot with a beautiful X6 possible. Property / Condominium Managment - Real Estate, Matthew Paul Lee - World Wide Consulting Group Matt Lee TAKE YOUR MONEY AND DO NOT PERFORM Singapore 10 Marina Blvd, Sports car international Vehicle purchase Lynnwood Washington, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional DAMAGE - DAMAGE - DAMAGE - NEVER PAID FOR DAMAGE Brooklyn New York, American Automobile Association (AAA) AAA Motor Club Sh*t company Dearborn Michigan, GABE NORZAGARAY / AMERICAN GROUP LLC FILED FALSE FREIGHT GUARD REPORT CHANDLER AZ, Fresh Local & Wild Ltd Ellena Ward Ellie Ward Ellie Batiste Ellena Batiste Ted Ward Edward Ward Edward Pickering Ted Pickering Staff, Suppliers and Local Artists left unpaid. I was very scared that they will frighten my daughter and neighbors. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. We provide a vast selection of high-quality used vehicles, exceptional car care and customer service with a smile! Dont click on those slick Ads! Merlex Auto Group | 7 followers on LinkedIn. Got in contact with Julian shortly after the price dropped. IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. 1105 N Glebe Rd Arlington, VA 22201. 5. Hiding negative complaints is only a Band-Aid. Very responsive!! Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. 1. if you can, stay away from these frauds! How those businesses take care of those complaints is what separates good businesses from the rest. Hiding negative complaints is only a Band-Aid. Ripoff Report has an exclusive license to this report. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. Wondering if a report is missing? All rights reserved. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. we have that vehicle on the lot and come and talk to Jessie. Diagnostic revealed there was $10,000 worth of mechanical work needed for a car Ray sold me 2 days ago, one he assured was perfectly okay. You will be sorry. Grow your business. Lebanon Missouri, carla sheila carrillo coz Lorena Zully Bullon Coz ida Mirella coz Bonilla They are Make me m San Juan de Lurigancho Lima, GEICO AUTO INSURANCE GEICO Auto Insurance Refuses to Honor their Policy Obligations Promptly Macon GA, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator NAACP, NAACP IMAGE AWARDS, Carol Alexander - Television + Streaming and Podcast Coordinator OF NAACP IMAGE AWARDS THIS COMPANY DOES NOT SUPPORT BLACK CREATORS! Directions. If I could give this business zero starts, I would. The saleman told us that they had the car for 140 days, had $2K in the car for detailing and oil changes, and would not honor the Truecar price I was sent, this after telling us how great the car was and that if we didn't buy it he would. Save. BBB Business Profiles generally cover a three-year reporting period. It looks like they advertise low prices to get you to come there and then show you their more expensive cars. I Talked with a sales person who handed me the set of keys and walked away. 1105 N Glebe Rd, Arlington, Virginia 22201. Well guide you through the process. I had a wonderful experience purchasing my used vehicle. Both the Pentagon Credit Union and Ally bank were notified that the car returned to dealership MerlexAutoGroup and that the transaction is fraudulent. Sales (571) 200-0879. All business will get complaints. Owners who claim this profile can update information, boost SEO, and more. File your review. Can be upwards of $3000.00 On top of vehicle cost. After that call, employee Sid gave me Bill of Sale. !! Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . flexible hours. The owner Ray should NOT BE TRUSTED. TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Business Development Manager (Current Employee) - Arlington, VA - December 28, 2016. nice manager. Merlex Auto Group. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. After leaving the reviews stating of what we went through, 2-3 days later, an individual named WALTER ROBINSON called me stating that he was vice president of the locations amd that he saw the reviews and that he wanted to rectify the problems. plenty of opportunity to grow depending on what you would like to do. Grace told me to contact Mike ASAP so I did. 1105 N Glebe Rd Arlington, VA 22201. who took it far and beyond to make sure I left satisfied. Appfolio Charged $538 to charge card and I never heard of them!!! On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. Was told I signed sold as is and that I didnt purchase warranty. BBB Business Profiles may not be reproduced for sales or promotional purposes. As a matter of policy, BBB does not endorse any product, service or business. All rights reserved. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. that night, after bringing the car home, lights appeared on the dash! 3.7. The car I made an appointment to see and drove 90 minutes for was not on the lot. 2019 LAND ROVER RANGE ROVER SUPERCHARGED Shopper, They were pretty good with customer service and the car prices where average, Pretty good. Horrible customer service. Walter gave me the discount I needed to secure the purchase. Case Summary. If you do not agree with these terms, then do not use our website and/or services. The case status is Other. They have hidden fees. Its HIS car, not mine. When I asked why the price increase they replied that there was maintenance performed on it to ensure it ran perfectly typical bait and switch. Merlex Auto Group's phone number is (703) 685-9312 What is Merlex Auto Group's official website? 6. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. Used Cars for Sale. after constantly trying to reach, it was apparent he had no intention of assisting with the problems of the car, which was a day old from purchasing from Merlex. It was not discussed. This business is unclaimed. Each time, I was told someone just put a deposit down on that, They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, th, They have the best inventory of lux cars. the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. Where do I begin all I can say is dont judge a book by its cover, I am single mother that came here with challenging credit these guys got me the best rate and best monthly payment anyone can they play extremely fair and dont take advantage of anyone they will make sure your satisfied to the max all across the board and Walter hes an angel he made sure I was taken care of and he also fed me to make sure I was making the right decision and he gave me an offer I could not refuse. Visit Dealer Website. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. RUN. I contacted Capital One to look into this loan! Dear customer, Copyright 1997-2023 Ripoff Report. Search consumer complaints, reviews and information about merlex-auto-group. Car dealership. I decided to go back and read some of the reviews more closely. I would love to see how they are booking their vehicles to the bank. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. There is no any information about this second line of financing. The manager said that percentage rate is 1.99%, 72 months, $369 monthly payment for first, second and third months and $209 monthly payment for the rest months. Great deal, I thought. Got a particular new car in mind? Tell us has your experience with this business or person been good? That's the way you make sales and retain satisfied customers!!!!! Anyone from afar could see that the reason they were doing this was because we left a negative review. This is IMPORTANT! Also he said that the total due is about $27,000. Although the manager Walter swore, that the car was clean. You are absolutely right that we should have done a better job of following up with you properly. Great deal done. 192 were here. Fast service. Yet, i have never met him before this day!!!!!! Bought a range rover. ONCE AGAIN, DO NOT BUY A CAR FROM HERE! It's been a month I still can't get my tag. July 21,2020 check engine light came on. After discovering THOUSANDS OF DOLLARS worth of problems, Ramil proceeded to not answer the phone and send me to voice mail. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Dealt with Jason and Walter. Call no one call you back but before I bought car everybody from there company blowing my phone up. They have the best inventory of lux cars. I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. Completely Dishonest and Fraudulent!!! The final on road price was 10K higher. I asked both of them for a copy of a window sticker or a list of the option packages since no packages were listed. Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. One day you Fks will Fk with the wrong dude, yous came so close to devastation words will not express the underlined truth. before signing the dotted line, the owner Ramil aka Ray (fake names are used here we learned) assured us any issue, his "personal" mechanic will solve. Safe. Also I defined that in 2017, the car was involved in an accident. Estimated amount consumers saved since 1997: $15,590,010,907. I said I want to return car. Customer service horrible suppose to refund me for oil change haven't got back with me. He spent 75% of the time i was there with me. They outsource all of their work to Philippines who do not know the basics of the English language. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Write a Review. Ford F150 was advertised at $24,277. The Federal Trade Commission and the State of Illinois are taking action against Napleton, a large, multistate auto dealer group based in Illinois, for sneaking illegal junk fees for unwanted "add-ons" onto customers' bills and for discriminating against Black consumers by charging them more for financing. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Who is ED Magedson - Founder, Ripoff Report. BBB is here to help. Will definitely be back in the future. Making you a happy customer is not their goal!! Who's crazy enough to start this website? Texted them to tell them and was told to take it to their shop which was fixed! And of course, they tried to up sale me another auto on the lot. Has your experience with this business or person been good? I am a return customer and they as last time they treated my husband and I with s. You name it they have it. Dear Mr. Bill, He was very knowledgeable, thorough, kind, and most importantly very honest. apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF! I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. i knew something was fishy because it seemed there was a problem all of a sudden when it was time to fix the car issues! Merlex needs to apply this principle!!!! Dont trust this dealer! High Quality Pre-Owned Vehicles in Arlington, VA, Visit us at: 1105 N Glebe Rd Arlington, VA 22201. WOW that's great service, I expected a ride not to be taken for a ride. seeing that i was aware of their actions, I then preferred to take to my personal mechanic Wednesday, then drop at their mechanic to fix on Thursday this is TWO WEEKS AFTER PURCHASING THE CAR! I asked to provide me with absent pages in my Purchase Documents set. Abundance Media Group AMG Abundance Media Group is a fraud and corrupt agency. Napleton will pay $10 million to settle the lawsuit brought by the FTC and the . If they would have ripped me off as planned I'd have 100 bikes on there property within an hr making this an equal outcome. (I checked it by calling to Arlington police department). Advertisers above have met our For important participation details and mileage limitations, please ask your dealer. Experience the car via video chat and ask the dealer any questions you may have. Specialties: High End Used Car Sales. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Don't waste your time! pay could be better. They told us the car was on the lot, but upon arrival, the car was no longer at their location. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, Now please pay attention to this the fraudulent actions kick in!! Who's crazy enough to start this website? My owners would have either fired him or fired me for not firing him the way he acted on the phone. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. There is a very scary word "balloon on the 3-rd page of the Buyer Contract. Buy at your own risk!! Bully there way in and steal your home. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. So now Im paying for car thats just parked! Bought the car was clean everything was ready. I continued to call, he would not respond yet he was completely available prior to selling the car. learned a lot about cars. On March 16, 2018, Friday, I visited Pentagon Credit Union. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. We have some of the highest inventory turnover rates in the industry as we only sell the highest quality high line vehicles at the lowest prices; for this reason, we are fortunate to sell cars nearly every day. It is $18,965 On March 16, 2018, Friday, I sent e-mail to dealership MerlexAutoGroup in which I request to cancel the purchase deal. its only been two weeks and he has proof he put down what you asked for.". He then texts me "if i am having any problems, contact the salesman! Arlington, VA 22201. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. WE FINANCE EVERYBODY - Call Our Sales Department For More Information. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. He couldn't talk then so I got a return call 5 or 6 hours later. I didnt bother to haggle and walked out, DO NOT BOTHER WITH THESE PEOPLE. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. which was weird because I dropped of the car. I highly suggest, next time you spend over $10, you get yourself a keeper. Sales: (703) 685-9312. 5 hours later I received a random text from a different sales rep asking how my test drive went. This time I decided to take to ******** dealer. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. Even called me several days later to say car was there, but you told me wasnt before. Blame yourself! I dealt with the GM, Walter. This rating includes all dealership reviews, with more weight given to recent reviews. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. 10 stars!!! Otherwise they will come to my home and make to me bad. Called/ texted Merlex to inform them and see what they can do. Life's too short, are keep it up and yours will. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. Sadly, the first salesperson advised me that the vehicle was sold the next day. Case Details Parties Dockets. This is the best way to manage and repair your business reputation. We offer: Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. Merlex did not have the vehicle we were interested in purchasing. they are not trustworthy! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The process was stress free and pleasant. Very informative. All Dealer Home Services must comply with state or local ordinances. REBUTTAL BOX Find more than 112,707 complaints| Ripoff Report Unlawful and unprofessional. Both the Pentagon Credit Union and Ally bank agreed to cancel the financing. Or at least Bill of Sale. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Directions. 2 months ago. Copyright 1997-2023 Ripoff Report. Consumers love to do business with someone that can admit mistakes and state how they made improvements. We're all concerned about COVID-19. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. i then called VA police who showed up 4-5 mins, just before the merlex workers and tow truck! Corporate Advocacy Program: How to repair your business reputation. Okay, so here is my HONEST testimony and FEEDBACK of dealing with MERLEX Auto Group!!! MYWOT. co workers were fun and easy to get along with. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Easy Apply. Price of the car is $14,966. There are no page 1 and page 2 of the Buyer Contract. 1105 N GLEBE RD, ARLINGTON, VA 22201. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. Absolutely incredible!!! Easy, done. He said, he cant. It may not be copied without the written permission of Ripoff Report. Always go with your gut feeling! I was told the truck "was in the shop" to get a sun roof motor replaced. Dealer said they would call back when the car was back, and never called back. Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. They are hard to deal with and VERY unprofessional!! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Please teach me how to make the bank stop frightening me. Called in. I visited dealership MerlexAutoGroup. I called "Mike" again to complain - was told in so many words "too bad we can do that" to which I responded that there are laws against this sort of bait and switch. On March 19, 2018, Monday, I returned the car and the cars key to the MerlexAutoGroup, to their selling place at 1105 N. Glebe Rd, Arlington VA 22201. I ha ve never met Walii before this day! Upon arriving at the dealership, the scene was a little chaotic and unorganized. Cases involving agreements to pay a specific amount of money (promissory notes, loan and credit card agreements, checks, etc. I was looking for a pre owned vehicle with low mileage. I called them. Terrible experience with them. They did not have the car I requested online available. I signed the pages where the employee pointed with a finger. i brought the car back to Ray and told him i was taking it to Lexus for a Diagnostic. CAME ALL THE WAY FROM WEST VIRGINIA FOR THE SUBARU WRX STI. Job. 1105 N GLEBE RD, ARLINGTON, VA 22201. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. 30 minutes later the sales person asked for an additional minor piece of information. Reviews. Poor professionalism from sales person I received, good selection of cars but also in poor condition (no gas, flat tires), unreasonable dealer fees. 4. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. On April 3, 2018 I got a bill and welcome letter from Ally Financing. The manager Walter prepared Purchase Documents set. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else.