I received this link from a Resolution Specialist at Dell - http://www.dell.com/support/article/us/en/19/QNA42392. Flashback: Back on November 3, 1937, Howard Aiken writes to J.W. Ethernet port on the Dell D3100 USB 3.0 Docking Station or the Dell DA100 USB 3.0 adapter connection issue in half-duplex mode. I have not heard of any massive layoffs yet, but there does not seem to be much happening in the quality control department. If the steps before that don't work, you probably have the same issue I did my network card was bad. NOTE: I'm not receiving compensation and am not being paid in any way for promoting the sites below or from Dell. All of them have worked flawlessly except for one. Does anyone know if there are any free training anywhere ? The only functions I am able to perform through the replicator are print , Wireless Keyboard and Wireless Mouse. Change it from 100% to 75%. I finally might have the budget for next year to refresh my servers.I'm undecided if I should stick with the traditional HPE 2062 MSA array (Dual Controller) with 15k SAS drives or move to a Nimble HF appliance. We may ba going to Lenovo because they have Standard docks for their Workstation class Laptops. Download and install the latest drivers firmware and software. I have one right now where it will NOT recognize external displays nor the Ethernet port, but does recognize the USB ports. Purchased a D3100, and using two different laptops the mouse and keyboard work fine via the docking station. Dell D3100 - Ethernet port not working. We have updated, downgraded drivers, updated BIOS, switched to a different D3000, uninstalled/reinstalled and updated USB drivers, all with no joy. You can find the driver in the website of your computer's manufacturer. In the Device Manager, double-click on the Network adapters section to expand it. The Ethernet port on the Dell D3100 USB 3.0 Docking Station or the Dell DA100 USB 3.0 adapterwill not connect to a network port configured for half-duplex mode. This article may have been automatically translated. Go to the Device Manager. leave the ethernet cable plugged directly into your PC for the time being. The universal docking solution enables multiple displays, audio, ethernet, and other USB peripherals to be connected to PCs through USB. This topic has been locked by an administrator and is no longer open for commenting. The ethernet port on my Dell D3100 port replicator does not work after upgrading to Windows 10 from Windows 7. We are using Dell M3800's with D3000's and D3100's. Last year I connected a DELL Docking Station (D3100) and worked just fine, but in a Win10 update early days of this year (2016) both the Ethernet and Audio Ports stopped working demanding a driver update but the automatic software update didnt work. Resolution Manage your Dell EMC sites, products, and product-level contacts using Company Administration. To continue this discussion, please ask a new question. Also did not get much help from Dell tech support. In order to keep pace with new hires, the IT manager is currently stuck doing the following: We tried reaching you on a private message but did not receive a response. Your daily dose of tech news, in brief. They are buggy and our users constantly have issues with their displays and the Ethernet ports on these units. Dell D3100 no ethernet connection. The Dell Docking Station offers ultra-fast data transfer speeds among connected devices. Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues. Plug your docking station into your PC, but don't hook up the ethernet to the dock just yet. Bryce (IBM) about building a "Giant Brain," which they eventually did (Read more HERE.) Check the activity light for the Ethernet connection on the Dell D3100 or DA100 and ensure the network connection is recognized and functioning correctly. When using the D3100 USB 3.0 Docking Station or the Dell DA100 USB 3.0 adapter, you may notice the link light LED for the Ethernet connection shows no activity, and the computer attached to the docking station does not recognize the Ethernet connection. Half-duplex settings for either the NIC (Network Interface Card), the network switch, or the modem that is connected to the D3100 docking station or the Dell DA100 USB 3.0 adapter may cause this issue. This article provides steps on how to determine the duplex mode setting being used and how to configure this setting to allow the Ethernet port on the Dell D3100 and the Dell DA100 USB 3.0 adapter to work correctly. Go to the properties of the WIFI, "Control Panel\Network and Internet\Network Connections", Right click on the WI-FI adapter, Properties, Configure, advanced, Power output. I am not really looking for a specific solution unless you know of something we haven't tried above, but more interested in seeing if this is a more wide spread issue. From my experience, this is technology "Not ready for prime time". I hope this helps someone not spend 3+ days trying to resolve the problem like I did! If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. The dock also provides USB charging to peripherals but does not charge. You can also scan your computer with RadarSync to see which drivers are outdated. It has an antennae, which wasn't my 1st choice, but the Dell support tech advised the dongles without an antennae don't work very well, so I saw it and bought it (as I didn't want to spend more time looking for them and checking reviews). Please try again later. Go to device manager 3. look for Network adapters and right click each one and select properties. Right-click on your computer's active network adapter and click on Properties. I chose option #3. Windows 10 will detect these peripherals when connected. The user has to unplug the dock from the laptop and back in to get it working again. I have one right now where it will NOT recognize external displays nor the Ethernet port, but does recognize the USB ports. If you call getting 1Mb/sec transfer rates on a Gb network connection troublesome, then yes, I've had my share of problems :) What's going on with Dell lately? Comments cannot contain these special characters: <>()\, View orders and track your shipping status, Create and access a list of your products. I have a Dell XPS 13 9343. Dell Adapter DA100 USB 3.0 to HDMI/VGA/Ethernet/USB 2.0, Dell USB3.0 dock D3100. Under the Link Speed/Duplex Mode property setting, select the 100 Full Mode or Auto value and click OK. The Wireless Hack article (below) has some good info and is a quick read. Please feel free to reply to the private message whenever you are available. 4. The docking station or adapterwill not function or recognize devices in the half-duplex mode. I will also report back as to my success(or not) using the fix in the link. The dock features three USB 3.0 ports, as well as two USB 2.0 connections, ensuring compatibility with a vast array of peripherals, such as external hard drives, printers and scanners. The link did not fix in the link did not fix the issue. There are no lights on the network link with a cable plugged in. This is what I did: - updated BIOS (https://www.dell.com/support/kbdoc/en-us/000124211/dell-bios-updates), - uninstalled network adapter and rebooted, - tried to reinstall driver, but got an error (if you get message saying action is forbiden, you're trying to install wrong driver for your adapter), -- edit Local Group Policy editor (gpedit). We will not be using this type of set up moving forward. Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with. Cause Not Applicable. Also did not get much help from Dell tech support. This is without having to plug each one into the laptop. We have several Dell M3800 laptops that use the D3100 dock. Anyone know why Dell thinks these are good idea? This will allow me to further determine if the issue is with the dock. On this particular one, the external screens will freeze up. I am waiting on a cable so that instead of having the monitors connected via the dock, they are connected directly to the laptop, thereby letting me eliminate the dock. To check the duplex mode settings for the NIC and configure the settings to work correctly with the Dell D3100 or DA100, follow the steps below: If the problem continues after verifying the correct NIC settings, then you may also need to check that the port configuration used on the modem or network switch supports full-duplex mode. I will say, it conveniently went bad the same day the Nov '20 update was installed, but I won't go down that rabbit hole Of course, my laptop is out of warranty, my options were: 1) ship my laptop off to Dell and pay them $200+ to replace the card, 2) replaceit myself (which req'd me opening up the laptop and replacing it), 3) purchase an external "wifi dongle" for $16 on Amazon. Has anyone else seen major issues with these docks? If you wish to use external monitor attached to the docking station, you will have to change it to 50%. We also ended up replacing his laptop with another M3800 and it still does not work properly. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. Purchasing laptops & equipment Do these work off of the infamous "THUNDERBOLT" port? I had the same issue and after an exhasting search to fix the issue on my son's laptop, trying EVERYTHING I found online, I finally broke down and paid for Dell technical support. @DELLCARES told me to update the BIOS but i considered quite radical. #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. Click on Device Manager in the WinX Menu to launch the Device Manager. The wifi dongle plugs into an external USB port and works perfectly! This information looks pretty comprehensive and we have not tried to fix the issue using the exact methods suggested in the link. I recently started as a remote manager at a company in a growth cycle. ~~Cross Post - Wanted to share on multiple threads because I was SO frustrated not being able to find the solution!~~~. The wired Ethernet connection of the NIC, modem, or switch must be configured in the full-duplex mode to be seen by either the D3100 docking station or the Dell DA100 USB 3.0 adapter. I didn't need to do the things listed above after factory reset of my system, etc. My next step is to re-image the laptop and go from there. We have updated, downgraded drivers, updated BIOS, switched to a different D3000, uninstalled/reinstalled and updated USB drivers, all with no joy. Shipping laptops & equipment to end users after they are http://www.dell.com/support/article/us/en/19/QNA42392. That way you can cover all problems in one shot. Sorry, our feedback system is currently down. I hope this can help anyone else having issues with these docks. But now that I know it solves my problem, I'll most likely buy another one without an antennae, as the antennae is kinda big and I worry about it breaking off if my son doesn't take it out of the laptop when he puts it in his backpack, etc. https://www.amazon.com/gp/product/B07P5PRK7J/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1, IGN "Best USB Wi-Fi Adapter 2021: Plug-in Wi-Fi Adapters for PCs and Laptops", https://www.ign.com/articles/best-usb-wifi-adapter, Wireless Hack "Wireless USB Adapter Buyers Guide", https://www.wirelesshack.org/wireless-usb-adapter-buyers-guide.html, Dell Community Forum Home & Office Networking Support, https://www.dell.com/support/kbdoc/en-us/000124211/dell-bios-updates. I have a Dell XPS 13 (9343). 2. Welcome to the Snap! Changing this mode will vary across different devices, and it may be necessary to contact your internet service provider or network administrator to ensure proper configuration. The one I purchased (see link below) is very similar to the #2 choice in the IGN article (below). Update the driver of your ethernet connection. Under the Network adapters section, right-click the network card and click Properties. Wish I had better news :-/. Our network is full duplex and I have also tried the device on my home network with the same issues. But there is no Ethernet connection. Click the Advanced tab. Dell USB Dock D3100 works with DisplayLink technology that enables docking features over USB. Lenovo because they have Standard docks for their Workstation class laptops work upgrading. Next step is to re-image the laptop and back in to get it working again i purchased ( link! Replacing his laptop with another M3800 and it still does not charge select.. '' which they eventually did ( Read more HERE. and using different! Connectivity issues receiving compensation and am not being paid in any way promoting... 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